I was the sole product designer in a team of 5. My role started by recognizing users who work with email excessively, identify where they were struggling in the process and determine the fittest solutions for it.
Someone who communicates with a high number and wide variety of people in the course of a single day through email. Enthusiast of efficiency and someone who is running many parallel projects with hundreds of stakeholders, that wants to keep the communication Lean.
The truth is, today we need a seamless way to manage emails as tasks, in addition to tracking to-dos, monitoring our time, staying organized, and balancing multiple projects and priorities at once. The existing email clients folder-and-flag system isn’t complex enough to meet our rapidly changing needs.
It has the potential to keep you on the ball when it comes to incoming messages and the actionable work items that come flooding in along with them.
As students of Lean and power users of email, we couldn’t help but see the connection between the methodology we were using to run our organization and the development of our original product, Kanbanize, and the challenges we faced when it came to our inbox.
The email that makes it into the workflow will be the actionable communication only – everything else needs to be sorted out. Within the visual email workflow, actionable emails move through predefined stages but remain visible at all times. The columns that represent these stages in the workflow are customizable to suit your process.